MurrCloud Customer Relations Management (CRM)
Deliver meaningful customer experiences by unifying your business data across marketing, sales, and service. MurrCloud Customer Experience (CX) is more than just a CRM—it’s a fully connected suite of intelligent applications designed to help you attract, engage, serve, and retain customers. Gain a complete, real-time view of each customer and every interaction—regardless of channel, timing, or touchpoint. Empower your entire organization to provide seamless, personalized experiences that drive loyalty and growth at every stage of the customer journey.
360° Customer View
Gain a comprehensive view of every customer interaction, history, and preference in one centralized platform—empowering teams to deliver personalized, proactive service.
Seamless Sales Pipeline Management
Track leads, opportunities, and conversions with intuitive pipeline tools that enhance visibility, improve forecasting accuracy, and boost closing rates.
Integrated Communication Channels
Connect with customers through email, phone, and chat—all from within the CRM—ensuring consistent communication and faster response times.
Mobile Access for On-the-Go Productivity
Stay connected with your customers from anywhere using the mobile-friendly CRM interface—ideal for remote teams, field sales, and busy professionals.
Explore MurrCloud Customer Experience (CX)
Orchestrate smart, cross-channel marketing for B2B and B2C
Create data-powered, seamless marketing experiences that delight your customers. MurrCloud Marketing helps your team increase campaign engagement, personalize B2B strategies, optimize B2C channels, and gain real-time insights.
Products
- Marketing Automation
- Campaign Management
- Customer Loyalty and Engagement
Unify your sales planning and execution processes
Deliver responsive selling across all touchpoints with MurrCloud Sales module. The modern, unified selling and buying approach of MurrCloud connects sales and commerce to service, marketing, and the entire customer experience.
Products
Deliver efficient, personalized service across your channels
Help customers when and where they need you. Automate workflows for customer self-service, agent-assisted service, and field service engagements. Accelerate resolution with AI-driven recommendations, unified data visibility, and cross-organization collaboration tools. Deflect simple requests to digital channels and free up your experts to handle more complex customer needs.
Products
Guided decisions based on key insights
Become a truly customer-centric business by leveraging insights from all CX touchpoints. Analyze complex business process flows, such as lead-to-order and quote-to-cash, to optimize for unparalleled business performance. Analyze historical trends and use AI to guide your CX teams to meet business and revenue targets.
Modules
- Role-based insights and guided actions
- Real-time transaction reporting
- Self-service analytics and data discovery
- Data visualization and exploratory analytics
- Predictive and what-if analysis
- Analytics on the go, mobile
- Out-of-the-box semantic data model, KPIs
Unleash the power of CX with industry-specific solutions
Unleash the power of innovative technologies and connected applications that enable you to engage with your customers at moments of need and make interactions more intelligent and contextual. MurrCloud for Industry offers a set of comprehensive, end-to-end solutions for specific industries. Each prebuilt, configurable solution is ready to integrate with your back-office solutions.
Why choose MurrCloud CRM?
01
Connect your CRM and back-office systems
Unify all your business application data with your CRM applications to align with your customers and deliver on your brand promise. Our unified cloud platform provides a complete view of every customer engagement, no matter how, where, or when your customers engage, across marketing, commerce, sales and service, finance, supply chain, and HR.
02
Power real-time customer experiences
Deliver tailored CX based on your customers’ online behavior, in real time. MurrCloud helps you turn data into intelligence and intelligence into relevant and personalized experiences at the moments that matter. Empower your entire business to deliver exceptional customer experiences—from acquisition to retention and everything in between.
03
Use data to understand your customers
Gather customer data points to streamline advertising efforts and create a single, 360-degree customer profile so every customer touchpoint is personalized. Optimize all campaigns and interactions in real time to ensure success. MurrCloud’s been helping companies drive business value from data for years. It’s in our DNA.
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