Privacy Policy

MurrCloud Inc. ("MurrCloud," "we," "us," or "our") is incorporated in Delaware, . This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website at murrcloud.com and our business operations platform (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

• Account information: Name, email address, company name, job title, and password when you register.
• Business data: Financial records, customer data, inventory records, and other operational data you enter into the platform.
• Communications: Information you provide when you contact us for support or inquiries.
• Payment information: Billing details processed through our payment processors (we do not store full card numbers).

1.2 Information Collected Automatically

• Usage data: Log files, pages visited, features used, and actions taken within the platform.
• Device and browser information: IP address, browser type, operating system, and device identifiers.
• Cookies and similar technologies: As described in Section 6 below.

1.3 Information from Third Parties

When you connect third-party services (such as Amazon, Shopify, QuickBooks, or Plaid), we receive data from those platforms as authorized by you, in accordance with their terms and your permissions.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the MurrCloud platform and Services
• Process transactions and send related information, including confirmations and invoices
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage trends to improve the user experience
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with legal obligations

We do not use your business data to train AI models or for any purpose other than providing the Services to you.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: With trusted vendors who assist in operating our platform (hosting, payment processing, email delivery), under confidentiality agreements.
• Third-party integrations: With platforms you explicitly connect (Amazon, Shopify, etc.) as necessary to deliver the integration you requested.
• Legal requirements: When required by law, subpoena, or to protect the rights, property, or safety of MurrCloud or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you.

4. Data Retention

We retain your account information and business data for as long as your account is active or as needed to provide Services. If you cancel your account, we will retain your data for 90 days to allow for reactivation, then delete it unless we are required by law to retain it longer.

You may request deletion of your data at any time by contacting privacy@murrcloud.com.

5. Security

We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL) and at rest
• Regular security audits and vulnerability testing
• Access controls and role-based permissions
• Daily backups with secure off-site storage

No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking

We use cookies and similar tracking technologies to operate the platform and improve your experience. See our Cookie Policy for detailed information on what cookies we use and how to control them.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Portability: Request a machine-readable export of your data.
• Opt-out: Unsubscribe from marketing emails at any time via the unsubscribe link in those emails.

To exercise these rights, contact us at privacy@murrcloud.com.

8. International Data Transfers

MurrCloud is incorporated in Delaware, . If you are accessing our Services from outside the , your data may be transferred to and processed in the . We ensure appropriate safeguards are in place for international transfers in accordance with applicable law.

9. Children's Privacy

Our Services are intended for business use by individuals 18 years of age or older. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 30 days before the change takes effect. Your continued use of the Services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

MurrCloud Inc.
Incorporated in Delaware,
Email: privacy@murrcloud.com
General inquiries: hello@murrcloud.com